My Alexa Echo Fell and Stopped Listening: My Repair Video
Updated: Oct 24
My Alexa Echo Ball rolled off my dresser and landed on my ceramic tile floor. After that, it could no longer hear my commands. I recorded myself taking my own device apart and putting it back together. This is my personal repair experience, with the original video below.
Inside my Alexa Echo repair video
I documented the tools, disassembly, reassembly and testing of my own Echo. The video records what I did, rather than providing a verified procedure for every Echo model.
A fall can cause different problems. My experience does not establish the cause of another device’s problem or guarantee the same result. Before deciding what to do next, check the guidance for your exact model through Amazon Device Support. Amazon also provides troubleshooting for an Echo that does not respond.
The screwdriver mentioned in my video
I included the original tool reference below for anyone reviewing my setup. Check the current listing, price and suitability for your task.
My original ORIA Mini Electric Screwdriver, 62 in 1 reference is included for context. Check the current listing and suitability. As an Amazon Associate, I earn from qualifying purchases.
For more practical technology content, read my Wix blog tutorial or explore the related articles below.
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I’m Latesha “Flo” Isaac, founder of Flo Dynasty in St. Thomas, U.S. Virgin Islands. I’m a website designer, event-media creator and educator with 20+ years in IT. I share real experiences and practical ways to use technology. Get to know Flo.
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Updates
October 24, 2026: I refreshed the layout and clarified that this is my personal repair experience. The original video and tool reference are preserved. Check current device-support guidance and product information before making a repair or purchase decision.
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