Return & Refund Policy

• Booked sessions: Non-refundable, but may be rescheduled once with at least 24 hours notice. Other services follow the terms below.
• Physical products: Made-to-order items are not returnable for buyer's remorse, incorrect sizing or color, or a change of mind.
• Product problems: Damage, defect, misprint, or incorrect-item claims are due within 21 days after receipt. Lost-package claims are due within 30 days after the estimated delivery date.
• Custom orders: Deposits are non-refundable after work begins.
• Digital products: Final after delivery or access, except duplicate charges or a file/access problem Flo Dynasty cannot correct.
• Gift cards: No expiration.

For details, read the full policy below.

Custom design services: Deposits are non-refundable after work begins. If a project is canceled before work begins, amounts paid may be refunded. If work has started, Flo Dynasty may issue a prorated refund only for work not completed.

Booked sessions: This covers every service you book online, including calls, strategy and training sessions, setup help, and the Website Visibility Audit. Sessions are non-refundable but may be rescheduled once with at least 24 hours notice. Missed or late sessions (10+ minutes) may be forfeited without refund. For the Website Visibility Audit, the missed or late rule applies only to the Live Session, not the PDF Report or Recorded Walkthrough. Your session fee can be applied toward a project if you proceed within 30 days. Each service page shows these same terms.

Provider-initiated cancellation: If Flo Dynasty cancels a project, unearned fees will be refunded or a revised quote will be offered, as appropriate.

Scope changes: Work outside the agreed scope requires separate approval and payment and is non-refundable after completion.

Payment-processing fees are not refundable when the payment processor does not return those fees, except where applicable law requires otherwise.

Physical products are made after an order is placed. Returns and exchanges are not accepted for buyer's remorse, incorrect sizing or color selection, or a change of mind.

Damaged, Defective, Misprinted, or Incorrect Items
Contact Flo Dynasty within 21 days after receiving the item. Include your order number, a short description, and clear photos. After review, Flo Dynasty will arrange an eligible replacement or refund. Do not return an item unless return instructions are provided.

Lost Packages
Contact Flo Dynasty within 30 days after the estimated delivery date. Tracking and order information will be reviewed before a replacement or refund is approved.

Incorrect or Incomplete Shipping Address
Customers are responsible for a complete, accurate address and any added reshipping cost caused by an incorrect or incomplete address.

Final-Sale Physical Items
Personalized and hygiene-sensitive items are final sale unless they arrive damaged, defective, misprinted, or incorrect.

Digital products are non-returnable and non-refundable after the purchased file, download link, or access has been delivered.

If the customer receives the wrong file, a corrupted file, or cannot access the purchase, the customer must contact Flo Dynasty within 7 days after delivery. Flo Dynasty will first replace the file or restore access. A refund will be issued only if Flo Dynasty cannot provide the purchased digital product. Verified duplicate charges will be refunded.

Customers may not share, resell, redistribute, reproduce for resale, or make a digital product publicly available unless the product's license expressly permits that use.

Flo Dynasty gift cards do not expire. You can use a gift card at checkout on FloDynasty.com for shop products and booked services. If your order costs more than the gift card balance, you can pay the rest with another payment method. Any amount left on the card can be used on a future order.

Approved refunds will be issued to the original payment method when available. Flo Dynasty will initiate an approved refund within 10 business days. The customer's bank or payment provider may require additional processing time.

For questions about this policy or to submit a claim:

• Email: info@flodynasty.com

• Phone: 340-203-9625

• Location: Charlotte Amalie, St. Thomas, VI 00802

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