Return & Refund Policy

• Services: Refunds follow the service terms below.
• Physical products: Made-to-order items are not returnable for buyer's remorse, incorrect sizing or color, or a change of mind.
• Product problems: Damage, defect, misprint, or incorrect-item claims are due within 30 days after receipt. Lost-package claims are due within 30 days after the estimated delivery date.
• Custom orders: Deposits are non-refundable after work begins.
• Digital products: Final after delivery or access, except duplicate charges or a file/access problem Flo Dynasty cannot correct.

For details, read the full policy below.

Custom design services: Deposits are non-refundable after work begins. If a project is canceled before work begins, amounts paid may be refunded. If work has started, Flo Dynasty may issue a prorated refund only for work not completed.

Consultations and coaching: Payments are non-refundable after the scheduled session is delivered. Any rescheduling rights stated on the service page remain in effect.

Provider-initiated cancellation: If Flo Dynasty cancels a project, unearned fees will be refunded or a revised quote will be offered, as appropriate.

Scope changes: Work outside the agreed scope requires separate approval and payment and is non-refundable after completion.

Payment-processing fees are not refundable when the payment processor does not return those fees, except where applicable law requires otherwise.

Physical products are made after an order is placed. Returns and exchanges are not accepted for buyer's remorse, incorrect sizing or color selection, or a change of mind.

Damaged, Defective, Misprinted, or Incorrect Items
Contact Flo Dynasty within 30 days after receiving the item. Include your order number, a short description, and clear photos. After review, Flo Dynasty will arrange an eligible replacement or refund. Do not return an item unless return instructions are provided.

Lost Packages
Contact Flo Dynasty within 30 days after the estimated delivery date. Tracking and order information will be reviewed before a replacement or refund is approved.

Incorrect or Incomplete Shipping Address
Customers are responsible for a complete, accurate address and any added reshipping cost caused by an incorrect or incomplete address.

Final-Sale Physical Items
Personalized and hygiene-sensitive items are final sale unless they arrive damaged, defective, misprinted, or incorrect.

Digital products are non-returnable and non-refundable after the purchased file, download link, or access has been delivered.

If the customer receives the wrong file, a corrupted file, or cannot access the purchase, the customer must contact Flo Dynasty within 7 days after delivery. Flo Dynasty will first replace the file or restore access. A refund will be issued only if Flo Dynasty cannot provide the purchased digital product. Verified duplicate charges will be refunded.

Customers may not share, resell, redistribute, reproduce for resale, or make a digital product publicly available unless the product's license expressly permits that use.

Approved refunds will be issued to the original payment method when available. Flo Dynasty will initiate an approved refund within 10 business days. The customer's bank or payment provider may require additional processing time.

For questions about this policy or to submit a claim:

• Email: info@flodynasty.com

• Phone: 340-203-9625

• Location: Charlotte Amalie, St. Thomas, VI 00802

Visit our website at www.flodynasty.com to learn more about our products and services.