Shipping Policy

• Made to order: every physical item is made for you after you order.
• Where I ship: the U.S. Virgin Islands, Puerto Rico and the United States.
• Cost: right now, shipping is free on every order to these places.
• Typical timing: most items take 2–5 business days to make, then 3–14 business days to ship, depending on where you are. These are estimates, not guarantees.
• Digital products are delivered online, not shipped.

Every physical item in my shop is made for you after you order. My print partner makes each item and ships it straight to you. That’s why it takes longer than something off a store shelf.

Digital products, like workbooks and courses, are delivered online. They are not shipped.

I ship to the U.S. Virgin Islands, Puerto Rico and the United States.

Some items ship only to the 50 states and Washington, D.C. If an item can’t ship to your address, you’ll see a message in your cart or at checkout before you pay.

I don’t ship outside these places right now.

Right now, shipping is free on every order to these places. You’ll see “Free Shipping” at checkout.

Your total wait is the time to make your item plus the time to ship it. These times are estimates from my print partner, not guarantees.

Time to make your item:
• Most items: 2–5 business days
• Knit items, like knit sweaters and knit beanies: 8–12 business days

Time to ship, after your item is made:
• United States: 3–6 business days
• Puerto Rico: 5–9 business days
• U.S. Virgin Islands: 6–14 business days

Business days are Monday through Friday. Weekends and holidays don’t count. Some items are made outside the U.S. and may take longer to arrive.

If your item arrives damaged, defective, misprinted or incorrect, contact Flo Dynasty within 21 days after receiving it. Include your order number, a short description and clear photos.

If your package is lost, contact Flo Dynasty within 30 days after the estimated delivery date. Tracking and order information will be reviewed before a replacement or refund is approved.

You are responsible for a complete, accurate address and any added reshipping cost caused by an incorrect or incomplete address.

Full details are in my Return & Refund Policy.

For questions about this policy or to submit a claim:

• Email: info@flodynasty.com

• Phone: 340-203-9625

• Location: Charlotte Amalie, St. Thomas, VI 00802

Explore my products and book a service.